Hospitality Sensitive Customers' Health and Safety



The need of best practices for sensitive travellers and guests of hospitality premises

The Tourism Industry is progressively increasing every year. In the context of Health Tourism, both health tourists and ordinary tourists, who suffer from various diseases and/ or impairments, have the chance to obtain medical care by well-organized healthcare facilities while enjoying hospitality in high level accommodation premises making it this way an utmost satisfactory experience in selected destinations. Thus, it is of imperative need that the hotel staff is adequately trained in order to efficiently adjust the hotel infrastructure, operations and processes at a level so as to fully meet quality and safety assurance requirements for all guests and especially for the sensitive guests’ groups.


Moreover, preserving hygiene within the premises of a hotel is important not only for the purpose of achieving sanitation but also from the point of safety assurance and compliance with regulations and legislation. Hygiene is an important issue for all categories of guests, irrespectively of the accommodation level and luxury they seek for.  Meeting the guest’s expectations towards Hygiene and Sanitation is of fundamental importance for hospitality business continuity and reputation. The primary reason for a guest returning or not to a hotel is cleanliness. High standards in cleanliness and hygiene are considered to be vastly important, weighing even more than friendliness and competence of the staff. 


Effective prevention and control of communicable diseases in hotels can safeguard the health of the guests and staff. In order to uphold the reputation of the Enterprise as a world-class provider in the Health Tourism Industry, the training of the hotel staff in prevention of communicable diseases is essential.


Learning objectives of the training program

  • Best practices for sensitive travelers and health tourists
  • Presentation of the international patient-cycle care
  • Education on the major components of health/medical tourism ecosystem
  • Handling chronic patients (travel preparation, the best practices, special needs, special precautions, functional capabilities)
  • Handling travelers with special needs, such us children, elderly travelers, pregnant women and travelers with disabilities
  • Handling the special traveler, such us patients with cardio-vascular disease, diabetes, allergies and asthma, HIV, psychiatric disabilities or mental illness and inflammatory bowel disease
  • Training on Hygiene and Sanitation (basic principles, definitions, food hygiene, hygiene and sanitation conditions, best practices
  • Infection Control and Prevention
  • Preventive Measures against Communicable Disease’s Chain of Infection
  • Risks & Safety Assurance Best Practices

        -Fire Safety, Emergency and Evacuation Plans and Seismic Risk Assessment

        -Physical Security Issues

        -Emergency Case Management Processes (‘Hospitality Blue Code’ procedure).